FAQs

SHIPPING

Yes, we ship worldwide ( Apart from to Australia )

 

 

WHAT IS DOTDOTDETOX’S RETURN & REFUND POLICY?

We have a no return policy due to the nature of the product.

Please email dotdotdetox@gmail.com if you have any questions related to our policies.

 

HOW I CHANGE OR CANCEL MY ORDER?

If you need to cancel or make any changes to your order such as shipping address and items ordered, please email dotdotdetox@gmail.com within 2 hours of making your purchase. The subject line of this email must read ‘CHANGE OF ORDER’ or ‘CANCEL ORDER’ for the request to be processed.

 

 

I DIDN’T RECEIVE A CONFIRMATION EMAIL

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email dotdotdetox@gmail.com to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

 

WHAT CURRENCY IS USED ON THE DOTDOTDETOX WEBSITE? 

All prices on our website are displayed in British Pounds (GBP).

Your bank will convert the total amount charged on your statement to your local currency. This is the reason your confirmation email amount may differ to the amount on your bank statement.

 

WHAT IF I MADE A MISTAKE WITH MY SHIPPING ADDRESS?

If you have made a mistake in your shipping address, please email Dotdotdetox@gmail.com within 2 hours of placing your order. You must make the subject line ‘CHANGE OF ADDRESS’ and provide your full name, order number and corrected shipping address.

 

 

HOW USE THE DETOX BATHS SALT? 

  1. Add approximately 2 tablespoons of the detox bath salt mixture into one of the infuser bags provided *
  2. Make sure you tie the bag at the top to secure ingredients.
  3. Place the bag into your bath and enjoy your relaxing detox bath for 15 – 30 minutes.

*The baths salts can be placed straight into your baths. It is completely up to you.

 

CAN I USE DOT DOT DETOX PRODUCTS IF I HAVE SENSITIVE SKIN?

Our products have not been designed for sensitive skin. If you have sensitivities, please check the ingredients before proceeding with your purchase. We also strongly suggest that you do a patch test of our products before proceeding. If any redness or itching occurs, please do not continue use. If you have not had a reaction, please enjoy our products.

 

CAN I USE YOUR PRODUCTS IF I AM UNDER 18?

Our products have been designed for Adults over the age of 18. Our products are not designed for minors. We do not suggest that minors use the products as they have sensitive skin and we are not sure how they will react to the ingredients.

 

WHY TAKE A DETOX BATH?

Bathing in a hot detox bath helps to open your pores and draw out impurities.The ingredients in our Detox bath salts bind to toxins on your skin and help wash them away. Each series are made from specific blends that promote different benefits.

 

CAN I USE DOT DOT DETOX PRODUCTS IF I AM PREGNANT?

Please consult your doctor before using the product. Please click the attachment to see the complete ingredient list.

 

DO DOT DOT DETOX PRODUCTS HAVE ALL NATURAL INGREDIENTS?

We endeavor to use the best quality ingredients on the market. We have selected all naturally derived ingredients for our Detox Bath Salts; Each of our ingredients come from a different region and each combination promotes different benefits. You can read up on the products we use in on our ingredients page.

I HAVE HAD A BAD REACTION

If any redness or itching occurs, please do not continue use. If the redness or itching persists for more than 48 hours contact your doctor.

 

ARE DOT DOT DETOX PRODUCTS TESTED ON ANIMALS?

We do not test our products on animals. We are hopeful that in the future alternative testing will be adopted worldwide and animal testing will be eliminated completely.

 

HOW DO I STORE MY DOT DOT DETOX PRODUCTS?

Our products are sensitive to heat and light. Please store in a cool dry place out of direct sunlight

 

WHERE ARE THE DOT DOT DETOX PRODUCTS MADE?

DOT DOT DETOX  is British based company. Our Detox Bath Salts and teas are blended in London, UK.